Booking Enquiry info@hotel-kristall.com +43 5284 5248 MENU

Best-price guarantee & cancellation condition

Best price guarantee if you book directly

Dear guests!

Contact us by telephone at +43 5284 5248, by e-mail sent to info@hotel-kristall.com or make use of the online booking option with availability check on our website.
This will ensure the latest "best prices" for your feel good holiday in Gerlos in the Zillertal!

Your hosts Carina, Gudrun and Franz Stöckl

Benefits for direct bookings

  • -5 % reduction if booking is made 30 days prior to arrival
  • Room upgrade against payment of half of the upgrade fee
  • Late checkout: you don't have to leave your room before 12.00h/noon, the entire wellness department will be available until 17.00h/5 p.m. (with luggage deposit)
  • Bonus for direct bookings: -3% discount is offered with cash payment
  • breakfast on the day of arrival only € 10.-

 

Carefree cancellation conditions for the coming winter season 2021/22

We want to give you the flexibility and guarantee you a safe and carefree vacation planning.
You can cancel free of charge 48 hours before arrival in the following corona-related situations:

  • If you are not allowed to leave your home country or are not allowed to enter Austria
  • If a quarantine obligation is required for incoming guests
  • If there is a travel warning for Austria & you would have to be in quarantine when you return home
  • Even if you are tested positive (submission of your test result is required) you can rebook your stay free of charge

 

For all other reasons, our general cancellation conditions apply:

Up to 30 days before arrival, you can cancel your stay free of charge.
If you cancel within the 30 days or in case of no-show, 100% of the amount booked will be charged.

 

Your hosts Carina, Gudrun & Franz Stöckl

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